How to sign up for FARO broadband
Signing up for FARO broadband is simple. The first step is to check whether FARO is available at your address.
You can start by visiting faro.nz and using the address check option, or you can contact us directly at support@faro.nz and we can check your address for you.
Once we confirm what fibre services are available at your property, we will guide you through the available plan options and the next steps for ordering.
If your home already has fibre installed, the connection process is usually straightforward. In some cases, the fibre company that connects your home to the FARO network, such as Chorus, may need to complete a connection change or installation step.
What we need from you
To help us check and process your order, please provide:
- Your full service address
- Your preferred plan, if you already know it
- Your name and contact details
- Whether you are currently connected with another broadband provider
- Any preferred connection date, if you are moving from another provider
Switching from another provider
If you are already with another broadband provider, we can help you understand the process for moving to FARO. In many cases, this can be done without needing new cabling, provided fibre is already installed at the property.
We recommend not cancelling your current service until your FARO connection date is confirmed, to reduce the chance of being without internet during the changeover.
Need help?
Contact us at support@faro.nz and we will help you check availability and get started.